Custom Domain Setup
To use a custom domain, create a CNAME record that points your subdomain (for example, faq.yourcompany.com) to your GlossaryPage domain (for example, abc.glossarypage.com), which can be found in the Company page in the dashboard.
If your custom domain isn’t working and you’re using Cloudflare DNS, make sure the CNAME record is set to DNS Only (gray cloud) rather than Proxied (orange cloud). Also verify that the CNAME target is entered correctly, DNS changes have had time to propagate, and there are no conflicting A, AAAA, or CNAME records for the same subdomain.
Related questions
A CNAME (Canonical Name) record is a type of DNS record that specifies the domain name for another domain. When setting up a custom domain for your GlossaryPage site, a CNAME record is often used to point a subdomain (like help.yourcompany.com) to the default domain provided by GlossaryPage (abc.glossarypage.com). This tells browsers that your custom domain should be served by the platform’s infrastructure.
DNS propagation is the process by which your DNS changes are updated across the internet’s DNS servers. This can take anywhere from a few minutes to 48 hours to fully complete. During this time, your custom domain might not work consistently for all users.
Yes, you can use your root domain (e.g., yourcompany.com) for your GlossaryPage site. However, this might require different DNS record configurations (like an ‘A’ record) compared to using a subdomain.